Why online reviews are important when choosing a moving company.
As most of us know, moving is generally a daunting task. One of the biggest factors is the expense; and not just the cost of the moving company. Whether you’re buying or renting a new place, you’re generally going to have to come up with a sizeable sum of money for a rental deposit or closing cost.
If you’re buying a home, there’s a ton of additional expenses, such as inspections, insurance, etc. There’s the cost for deposits for new accounts, such as electric and other utilities. There’s many other variables that can be mentally and emotionally taxing, too. New jobs, schools and a long list of other major life changes that spur people to move.
Hiring a moving company is a major decision when you decide to relocate. When having strangers come into your home or office to pack and move the things you’ve worked hard for over the years, it’s good to have peace of mind that they will show up on time, won’t break something or steal your valuables.
Finding qualified movers isn't always easy without a referral.
A word of mouth referral is ideal for most people when shopping for pretty much anything, including moving companies. A referral from a friend or family member can simplify the process, if the referrer had a great experience with that particular company in the past.
Unfortunately, many of us don’t have the luxury of a personal referral when hiring a moving company. So, what’s the next best option? Most people will pick up their cell phones or head to their computers and search Google for the best option. Usually, shoppers wll type in things like "moving companies near me" or “movers in (your city name)”. From here, Google and the other search engines, will display a long list of moving companies that may fit your needs.
Do your research when hiring a moving company.
What’s next? Do you choose the company that comes up at the top of the list? This is a great place to start digging a little deeper when choosing the right moving company. One of the first things to look for is the reviews listed by Google (or whichever search engine you may be using).
According to PowerReviews.com, 95% of consumers consult online ratings and reviews while shopping for major purchases. And, 86% consider reviews an essential resource when making a purchase decision.
When checking out reviews of moving companies, look a little further into the reviews that are listed with Google. It’s good to check on other platforms such as Facebook, Yelp, Home Advisor or Thumbtack, etc.
Would you invite a moving company that posted fake reviews into your home?
It’s also good to verify the reviews. Are there more than one or two reviews listed? Are the profiles real that left the reviews? If a profile on Facebook doesn’t have a profile picture or any friend connections, it’s very possible that someone created the review with a fake profile. This should be a big red flag.
Something else to look for is if the moving company has reviews that seem over the top or have only a few reviews and all are 5-star. Unfortunately, dissatisfied clients are more likely to leave reviews of their experience. And, let’s face it, even the best companies have bad days time to time, so it’s likely the top businesses are going to have a few three and four star ratings. If it seems like the reviews are too good to be true, then there’s the possibility that these reviews are fake. Do a little more research if you have this situation.
Once you’ve researched the reviews of moving companies, it’s usually pretty easy to create a shortlist. From here, don’t hesitate to call and ask for references. Hiring a moving company can cost anywhere from a couple hundred dollars to several thousand dollars, depending on your needs. With that kind of investment, any moving company should be happy to give you referrals of happy clients.
Save yourself the headache
If you spend this extra time researching moving companies, it usually becomes pretty clear on which companies you can trust and which ones may seem a little shady. Taking these extra steps can help you avoid some of the nightmare stories.
We’ve heard client stories related to poor experiences working with sub-par companies to save a couple of bucks. Anything from no-shows to thefts can ruin your moving experience. Especially, when you have a million of other things to focus on when relocating.